portfolio

COURSERA SUPPORT

Description

Duke’s Coursera service team is committed to pursuing improvement in their platform support by targeting monthly incremental yet concrete improvement goals.

Team

@JustinJohnsen
William Williamson Kun Li Nicholas Janes Tara Kramling Heather Valli

Goals

1. Provide an excellent user experience to both learners and authors for Duke’s courses on Coursera.
2. Unleash Learning.

Summary

The team is currently tackling the following areas of platform support and user service.

• Support documentation
• Service tickets
• Technical issues
• Staff & author training
• Course and community support
• Vendor feedback
• Research support
• Internal communication

History

All notable changes to this project will be documented in this file.

The format is based on Keep a Changelog

Added for new features.

Changed for changes in existing functionality.

Deprecated for soon-to-be removed features.

Removed for now removed features.

Fixed for any bug fixes.

Security in case of vulnerabilities.

[Unreleased]

2018-02-14

Prepared by @JustinJohnsen

Added

• Basic details about the service

Changed

Deprecated

Removed

Fixed

Security